Last Updated: 22 December 2025
Market Circle is a marketplace that connects customers with independent local businesses.
This Refund Policy explains how refunds, returns, and cancellations are handled on the platform.
Market Circle does not sell products directly.
All items and services are provided by independent sellers.
Refunds and returns are primarily handled by the seller, based on their individual policies.
A refund may be considered if:
The seller accepts cancellations or returns
The item received is incorrect or damaged
The order was not fulfilled as confirmed
The seller fails to deliver or prepare the order
Eligibility depends on the seller’s refund policy and the type of product.
The following items are generally not refundable, unless stated otherwise by the seller:
Prepared food and drinks
Perishable goods (fresh food, fruits, vegetables)
Custom-made or personalized items
Items marked “final sale”
Orders may be cancelled before the seller confirms them
If payment was made, a full refund may be processed
Cancellation depends on the seller’s policy
Some sellers may charge a cancellation fee
Orders already prepared or dispatched may not be refundable
Customers are expected to pick up orders within the agreed time
Orders not picked up may be marked as completed
Refunds for missed pickups depend on the seller’s policy
Delivery times are estimates
Delays caused by traffic, weather, or third parties may occur
Failed deliveries due to incorrect customer information may not be refunded
To request a refund:
Contact the seller through the Market Circle app
Provide order details and the reason for the request
If unresolved, contact Market Circle Support
Market Circle may assist with communication but does not guarantee refunds.
Approved refunds are processed through the original payment method
Processing time depends on the payment provider
Service or transaction fees may not be refundable
If a dispute arises:
Market Circle may review order details and communication
Decisions are based on available information and platform policies
Market Circle’s role is to support fair resolution, not to replace seller responsibility
Repeated misuse of refund requests may result in:
Account review
Temporary suspension
Permanent account termination
Market Circle may update this Refund Policy from time to time.
Continued use of the platform means you accept any changes.
For refund-related support, contact:
Market Circle Support
Email: admin@marketcircle.online
Phone: +233 20 790 0033
Market Circle stays clear, fair, and community-first.
